Warranty and Return

 

We want you to be happy with your purchase from 123gohelmets.com.

 

All requests for returns or exchanges must be made within 30 days of Original Receipt.

 

Customers are responsible for all shipping charges incurred to have product shipped back to our warehouse. Please make sure you keep a tracking number for your records.

 

Returns:

 

• You may exchange or return any product for a full refund, less shipping charges paid to have the order shipped or returned.

• You must return products in new or unused condition with all original materials, accessories, dust bags, hand tags, manual, etc. and packing slip included with the shipment. We asked that you please do not remove the clear plastic film on the helmets and visors. Otherwise, it will not be accepted back for return or refund.

• Items purchased as part of a combo or bundle pack may not be returned individually.

• We do not refund original shipping cost paid to have your order shipped to you. This is a service that is paid to FedEx, UPS or USPS to have your order delivered.

• Refunds will be processed 7-10 business days, after we have received your return by our RMA department. We will inspect it and credit the approved refund amount (less shipping) to the original payment method used to place the order. Please allow one to two billing cycles for your credit to appear on your statement.

 

Late Returns:

• Items received after the 30-day return grace period will not be processed. Any late return package we received will be returned to you at your own expense.

 

Exchanges:

 

• All exchange orders will be processed within 5-7 business days after we received the original product returned by our RMA department.

• If you exchange for an item or size that is of higher price or lower price, your order will be adjusted accordingly to what you are exchanging for.

 

Damaged/Defective Merchandise Received:

 

• Please inspect your order as soon as it arrives. If you received a product that was defective, or was damaged in transit, please contact us so we can resolve the problem. Damage claims must be made within 5 days of receipt of product.

• Please call or email us with pictures of damage product. We will guide you through the return process.